This page is a starting point for support of Im1 Products and services. Available options for support depend on the Im1 product or service you are using.

Hosting Support
Domain Name Support
Dedicated Server Support
Virtual Dedicated™ Server Support
Support Site Articles
Legacy Hosting Support
Contact Abuse
CP+ Manuals

If you are not able to find a solution below feel free to contact us by phone or other means.

Scheduled Network maintenance to occur 12:00 AM to 03:00 AM EST Thursday, 22 June 2006 and 12:00 AM to 03:00 AM EST Thursday, 29 June 2006

During maintenance periods some services may be briefly unavailable as we perform upgrades at our Fort Myers NOC.

Support for our H-Sphere based accounts is located in the Control Panel for your hosting account. You will find a knowledge base of common questions and options for updating your billing profile and account settings here.

Hosting Login

Manage your Domains

If you would like to update your domain name contact information you may login with the secure form below.

Forgot your domain name login?

If you have forgotten your password enter your domain name in the form below and choose to have it sent to the Admin or Owner email address on file:

Other Domain Name Issues

If you need help with DNS or other domain name issues, please open a ticket at: Im1 Ticketing System

If you need help with your Virtual Dedicated™ Server, Dedicated Server, or Colocated Server, please give us a call at 1-888-895-6733 or submit a ticket at Im1 Ticketing System

Over the years we've built and used a lot of servers and for various reasons there are even a few of our original servers still in use today. Some of the accounts on these olders servers use our own control panels or a different third party control panel than our standard H-Sphere and CP+ control panels.

We no longer deploy new accounts on these older servers so we do not publish links to the control panels. If you have an account on one of our older servers, you may want to switch to our H-Sphere hosting platform or if you need support on your current account open a Support Ticket. Note: if you have a H-Sphere based account please do not use this system- please use the Support Center inside the CP.

You may browse the old Im1.net Support Site site to find publicly available articles on web hosting, servers, and Shopping Carts. Please be aware the most up-to-date hosting information is located in the Control Panel Knowledge Base. When logged in to the H-Sphere hosting control panel, choose Support Center--> create a ticket. Prior to submitting the ticket you should be presented with context sensitive articles which may answer your question for you. If you do not find a suitable article simply submit the question and our team will follow up shortly.

CP+ Manuals

The following are manuals for the CP+ 3.x control panel for dedicated and Virtual Dedicated™ Servers.

• General ~460K
• Starting Up With CP+
• Logging In As CP+ Admin
• CP+ Admin Modes
• System Information Panel
• CP+ Configuration
• Configure Servers
• User Administration ~210K
• CP+ Administrators
• End User CP+ Configuration
• Managing Websites ~338K

• Configuring Bind ~200K
• Configuring Bind ~200K
• Enabling Name Based Hosting in CP+ ~101K
• Apache Virtual Server Options ~266K
• ProFTPD Server Configuration ~266K
• ProFTPD Default Server Configuration ~224K
• Configuring SSH Server ~152 kb
• Creating MySQL Databases ~166K
• Creating PostgreSQL Databases ~194K
• Configuring Sendmail ~233K
• Configuring Postfix ~416K
• Configuring Qmail ~171K
• Dovecot IMAP/POP3 Server Configuration ~140K
• Configuring Custom Commands ~134 kb
• Disk Quotas ~115K
• Bootups and Shutdowns ~116K
• System Logs ~103K
• PAM Authentication ~111K